Privacy Policy

At Flossophy Dental Studio, we know that trusting us with your dental care also means trusting us with your personal information. This policy explains, in plain language, what we collect, why we collect it, and how you can reach out if you have questions or want changes made to your records.

Information We Collect

We collect information you give us directly, along with a small amount of technical data that helps us keep our website running smoothly. This includes:

  • Contact form details - your name, email address, and any message you send us through the website.
  • Appointment request information - details you share when requesting a visit, including preferred dates, treatment interests, and insurance information if provided.
  • Mobile phone numbers - collected when you submit a form, book an appointment, or opt in by texting a keyword, so we can send you appointment reminders and treatment updates by SMS.
  • Basic analytics data - general information such as browser type, device, and pages visited, gathered automatically to help us understand how visitors use our site.

How We Use Your Information

We use the information we collect to respond to your inquiries, schedule and confirm appointments, and keep you informed about your dental care. Specifically, we use it to:

  • Respond to messages sent through our contact and appointment request forms.
  • Confirm, reschedule, or follow up on appointment requests.
  • Send text messages related to appointment reminders, treatment information, and office updates, where you have opted in.
  • Understand general trends in website traffic so we can improve navigation and content.

SMS and Text Messaging Program

Flossophy Dental Studio may collect mobile phone numbers through website forms, appointment or booking requests, and keyword opt-in campaigns so we can text patients about dental care, treatment updates, and appointment requests. We take this responsibility seriously and handle your number with care.

  • Purpose of collection: phone numbers and SMS consent records are used only to send you the messages described above and to comply with carrier "10DLC" registration rules for business text messaging.
  • No sale to marketers: we do not sell or rent your mobile number or consent records to third-party marketers.
  • Limited sharing: your number and related opt-in data are shared only with the SMS and telephony vendors and mobile carriers required to deliver your messages, and never for unrelated advertising purposes.
  • Opting out: reply "STOP" to any text message at any time to unsubscribe from our SMS program.
  • Getting help: reply "HELP" to a text message, or call us directly at (817) 431-4400, if you need assistance.

For the complete terms of our SMS program, including message frequency and messaging and data rates that may apply, please review our Terms and Conditions page.

How We Store and Protect Your Information

Information submitted through our website is stored on secure, access-controlled systems maintained by our practice management and website service providers. We limit access to patient and visitor information to team members who need it to do their jobs, and we take reasonable technical and administrative steps to guard against unauthorized access, loss, or misuse.

Sharing Your Information

We do not sell your personal information. We share it only in the following limited circumstances:

  • Service providers: vendors who host our website, manage our scheduling systems, or deliver SMS messages on our behalf, and who are bound to use the information only for the services they provide us.
  • Legal requirements: when disclosure is required by law, regulation, or a valid legal request.
  • Business operations: internally, among our staff, for the purpose of coordinating your care and responding to your requests.

Cookies and Website Analytics

Our website uses cookies and similar technologies to remember basic preferences and to gather general analytics about how visitors use the site, such as which pages are viewed most often. This information is aggregated and does not identify you personally. You can adjust your browser settings to limit or block cookies, though some site features may not work as smoothly as a result.

Correcting or Deleting Your Information

You are welcome to ask us to review, correct, or delete the personal information we hold about you at any time. Simply call our office or send us a written request, and we will respond within a reasonable time frame. Please note that some information may need to be retained for a period as required by dental record-keeping regulations, even after a deletion request.

Changes to This Policy

We may update this policy from time to time as our practice or applicable regulations change. Any updates will be posted on this page, and the "last updated" note below will reflect the most recent revision.

Last updated: recently reviewed and current.

Contact Us About Privacy

If you have questions about this policy, want to update your information, or would like to opt out of text messages, please reach out to us directly. We are happy to help.

  • Phone: (817) 431-4400
  • Address: 9500 North Freeway, Fort Worth, TX 76244, United States
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We are open on Saturdays at our Haltom City office, 8:00am to 2:00pm

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